Shipping & Returns

Refund, Returns, Exchanges  Policy

 

​If you are here looking for our Returns and Exchange policies, you likely ordered a product from us, and we want to thank you for your recent purchase! 

Cancellations

You may cancel your order at any time prior to shipment, in-store pick-up or delivery. Please call us at (208) 743-5515 to cancel your order. 

 

Returns

Our refund policy is All Sales Final. Unfortunately, we cannot offer you a refund or exchange on completed purchases. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. We are unable to offer Refunds and Exchanges on nutraceuticals, supplements, over-the-counter medications, and prescription medications due to Idaho state laws. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Refunds (if applicable)

We offer limited Refunds and Exchanges on gift purchases that have left our store. Open, used, or damaged products are unable to be returned. Manufacturer defective products can be returned in store only. Contact us regarding your purchase at (208) 743-5515 and we will be happy to discuss your return. 

If your refund or exchange is approved, we only offer in-store services for these transactions. Please bring your product and receipt or proof of purchase with you for these items:
Hells Canyon Pharmacy

523 Thain Road

Lewiston, ID 83501

Your refund will be processed upon receipt of product and approval, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days dependent on your financial institution. Please do not send your purchase back to the manufacturer.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please call the pharmacy directly at (208) 743-5515 to speak with our staff to arrange for exchange. All exchanges must be processed in-store. Shipping is not available.

Shipping

We offer a single standard shipping, with rates calculated upon checkout. Our products are shipped within 2-3 Days using the following carriers: USPS, FedEx, UPS. Shipping costs are non-refundable.

For expedited needs please consider using our curbside or in-store pickup. 

  • There is no charge for in-store or curbside pickup. 

  • Local Delivery to Lewiston, ID and Clarkston, WA is available for $4.00

 

Please select your shipping during checkout. If you have any questions or need to change your shipping on a completed order please contact us at (208) 743-5515.

Shipping Policy

 

We offer a single standard shipping, with rates calculated upon checkout. Our products are shipped within 2-3 Days using the following carriers: USPS, FedEx, UPS. Shipping costs are non-refundable.

For expedited needs please consider using our curbside or in-store pickup. 

  • There is no charge for in-store or curbside pickup. 

  • Local Delivery to Lewiston, ID and Clarkston, WA is available for $4.00

 

Please select your shipping during checkout. If you have any questions or need to change your shipping on a completed order please contact us at (208) 743-5515.

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