Store Policies
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Revised January 26, 2022
LEGAL NOTICE
Please read these Terms and Conditions (collectively referred to as “Terms”) carefully before using this Website, which is operated by Hells Canyon Health and Wellness Pharmacy, an Idaho Corporation (“Hells Canyon Pharmacy”). For purposes of this Agreement, “Website” includes the website, mobile application, tablet application, or any other multimedia channel displaying content or applications.
The Terms govern your access to and use of the Website, which is offered to you conditioned upon your acceptance without modification of these Terms. Please read these Terms carefully prior to using the Website. THESE TERMS CONTAIN IMPORTANT INFORMATION REGARDING LIMITATIONS OF OUR LIABILITY, YOUR INDEMNIFICATION OBLIGATIONS, AND THE LAW GOVERNING, AND DISPUTE RESOLUTION PROCEDURES RELATED TO, YOUR ACCESS AND USE OF THE WEBSITE.
By accessing or using the Website or other elements of the Website, YOU AGREE TO BE BOUND by these Terms. If you do not want to accept all of the terms, conditions, and notices of these Terms, you must immediately discontinue your use and access to the Website.
THE WEBSITE IS NOT INTENDED AS A SUBSTITUTE FOR MEDICAL ADVICE
The text, graphics, images, software applications, information, and other material contained on the Website (“Content”) are for informational purposes only. The Content is not intended to replace or be a substitute for professional medical advice, diagnosis, or treatment. It is your sole responsibility to check product information, including drug packets inserts, regarding dosage, precautions, warnings, interactions, and contraindications before administering or using any drug or supplement discussed on the Website. Always seek the advice of your physician, pharmacist, or other qualified health providers with any questions you may have regarding a medical condition, before starting any new medication or treatment or the proper use of pharmaceutical products. Never disregard professional medical advice or delay in seeking it because of something you have read on this site.
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY IMMEDIATELY CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM.
HELLS CANYON PHARMACY DOES NOT ENDORSE OR RECOMMEND ANY SPECIFIC PRODUCTS OR SERVICES
References to, or descriptions or images of, products or services (or related coupons and discounts) on the Website are not endorsements of such products or services and such products or services may be available by third parties. Hells Canyon Pharmacy does not recommend or endorse any specific tests, physicians, pharmacists, products, services, procedures, opinions, or other information that may be mentioned on the Website.
Moreover, “HELLS CANYON PHARMACY,” and all related names, logos, product and service names, designs, and slogans are trademarks or service marks of Hells Canyon Pharmacy. All other names, logos product and service names, designs, and slogans on the Website are the trademarks or service marks of their respective owners.
HELLS CANYON PHARMACY IS NOT RESPONSIBLE FOR THIRD-PARTY CONTENT
The Website may contain links to third-party websites. Hells Canyon Pharmacy is not responsible for the content of linked third-party sites, sites framed within the Website, third-party sites provided as search results, or third-party advertisements, and does not make any representations or warranties regarding the content or accuracy of any such content. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites.
WE MAY UPDATE OR OTHERWISE REVISE THESE TERMS AT ANY TIME
We reserve the right to change or otherwise modify these Terms at any time. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter. Your continued access or use of the Website after receiving notice of any update, modification, or other change to these Terms signifies your acceptance thereof.
YOU MUST MEET CERTAIN CONDITIONS TO USE THE WEBSITE
As a condition of your use of the Website, you warrant that you:
• are at least 18 years of age; and
• reside in the United States of America.
If you do not meet all of the following, you must immediately discontinue your use and access to the Website.
YOU ARE PROHIBITED FROM USING THE WEBSITE FOR CERTAIN PURPOSES
You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to, and you must not use the Website:
In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries);
For the purpose of exploiting, harming, threatening, harassing or defaming any person, or attempting to do any of the foregoing; or
In any manner that could disable, overburden, damage, or impair the Website or interfere with any other person’s use of the Website, including their ability to engage in real-time activities through the Website.
Additionally, you agree not to, and you must not:
Use any robot, spider, or other automatic devices, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website;
Use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without our prior written consent;
Use any device, software, or routine that interferes with the proper working of the Website;
Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful;
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website;
Attack the Website via a denial-of-service attack or a distributed denial-of-service attack;
“Frame,” “mirror” or otherwise incorporate any part of this Website into any other website; or
Otherwise, attempt to interfere with the proper working of the Website.
In addition to any rights we may have or remedies we may pursue, we may deny your access to and use of the Website if we believe you have engaged in any activity prohibited under this Section.
INTELLECTUAL PROPERTY RIGHTS
The Content and information on the Website are proprietary to us and/or our partners and providers and is protected by the United States and international copyright, trademark, patent, trade secret, and other intellectual property and proprietary rights laws.
You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, transmit, store, download, sell, or re-sell any information, software, products, materials, or services obtained from or through the Website, except you may take such actions:
as necessary for, or incidental to, your use of the Website (such as storing files that are automatically cached to your internet browser); or to make a reasonable number of copies of Website pages for your own personal, non-commercial use.
No right, title, or interest in or to the Website or any Content on the Website is transferred to you, and all rights not expressly granted are reserved by Hells Canyon Pharmacy.
DISCLAIMER REGARDING INTERNATIONAL USE
Hells Canyon Pharmacy makes no claim that the Website is appropriate or lawful for use or access outside the United States. Furthermore, our databases are located in the United States. If you access the Website from outside the United States, you do so at your own risk. You are solely responsible for complying with all local laws, rules, and regulations regarding online conduct and website access. By sending us your data, you consent to its transfer to and storage within the United States.
LIMITATIONS OF LIABILITY OF HELLS CANYON PHARMACY AND ITS LICENSORS
You understand and agree that, to the maximum extent permitted by applicable law, neither Hells Canyon Pharmacy nor its suppliers or vendors are responsible for any claim, loss, or damage directly or indirectly resulting from your use of the Website or the information resources contained or accessible through the Website. The access to and use of the Website and the Content is solely at your own risk. When using the Website, information will be transmitted over a medium that may be beyond the control and jurisdiction of the Website and its suppliers. Accordingly, Hells Canyon Pharmacy assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with the use of the Website.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HELLS CANYON PHARMACY, ITS SUPPLIERS OR VENDORS, OR ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, AFFILIATES, SUPPLIERS, VENDORS, LICENSORS OR PARTNERS (COLLECTIVELY, “HELLS CANYON PHARMACY PARTIES”) BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM ANY LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS, BUSINESS INTERRUPTION, LITIGATION, OR ANY OTHER PECUNIARY LOSS, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE, OPERATION OR PERFORMANCE OF THE WEBSITE, WITH THE DELAY OR INABILITY TO USE THE WEBSITE, ANY DEFECTS IN THE CONTENT, OR WITH THE PROVISION OF, OR FAILURE TO MAKE AVAILABLE, ANY INFORMATION, CONTENT, PRODUCTS, SERVICES, OR OTHER RESOURCES AVAILABLE ON OR ACCESSIBLE THROUGH THE WEBSITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ANY LIABILITY ON THE PART OF THE HELLS CANYON PHARMACY PARTIES, IN THE AGGREGATE, SHALL NOT EXCEED U.S. $1,000. HELLS CANYON PHARMACY PARTIES SHALL NOT BE LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, CAUSED BY USE OR MISUSE OF THE WEBSITE, CONTENT, OR SERVICES. Any and all claims arising in connection with or related to your use of the Website, any Content, or services must be brought within one (1) year of the date of the event giving rise to such action. Remedies under these Terms are exclusive and are limited to those expressly provided for in these Terms.
You acknowledge and agree that the limitations set forth above are fundamental elements of these Terms, and the Website would not be provided to you absent such limitations.
DISCLAIMER OF WARRANTY
The Website and the Content are provided on an “as is” basis. HELLS CANYON PHARMACY, ITS LICENSORS, AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE.
Without limiting the foregoing, Hells Canyon Pharmacy, its licensors, and its suppliers make no representations or warranties about the following:
The accuracy, reliability, completeness, currency, or timeliness of the Content, products, software, functionality, text, graphics, links, or communications provided on or through the use of the Website or Hells Canyon Pharmacy, including the substance, accuracy, or sufficiency of any service or product information listed on the Website;
The satisfaction of any government regulations requiring disclosure of information on prescription drug products or the approval or compliance of any software tools with regard to the Content contained on the Website; or
That the Website will operate without interruption or error.
HOW TO CONTACT US
For questions or comments regarding these Terms, please contact us at Hells Canyon Pharmacy, 523 Thain Road, Lewiston, ID 83501, (208) 743-5515 and admin@hellscanyonpharmacy.com.
GOVERNING LAW AND VENUE
THESE TERMS AND YOUR USE OF THE WEBSITE SHALL BE GOVERNED BY THE LAWS OF THE STATE OF IDAHO, WITHOUT REGARD TO PRINCIPLES OF CONFLICT OF LAWS.
The state or federal courts sitting in Nez Perce County, Idaho shall have exclusive jurisdiction and venue over any dispute arising out of these Terms and sale, and you hereby consent to the jurisdiction of such courts.
These Terms may not be modified, supplemented, qualified, or interpreted by any trade usage or prior course of dealing not made a part of these Terms by its express terms. The invalidity or unenforceability of any provision of these Terms shall not affect the validity of these Terms as a whole and any such provision should be enforced by authorities and reconstructed if need be, to apply to the maximum extent allowable under applicable law. The failure by either party to enforce at any time any of the provisions of these Terms, to exercise any election or option provided herein, or to require at any time the performance of the other of any of the provisions herein will not in any way be construed as a waiver of such provisions. The section headings used herein are for convenience only and shall not be given any legal import.
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Collection of Personal Information and Privacy Policy
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at admin@hellscanyonpharmacy.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
NOTICE OF PRIVACY PRACTICES (HIPAA)
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
As part of the federal Health Insurance Portability and Accountability Act of 1996, known as HIPAA, the Practice has created this Notice of Privacy Practices (Notice). This Notice describes the Practice’s privacy practices and the rights you, the individual, have as they relate to the privacy of your Protected Health Information (PHI). Your PHI is information about you, or that could be used to identify you, as it relates to your past and present physical and mental health care services. The HIPAA regulations require that the Practice protect the privacy of your PHI that the Practice has received or created.
This Practice will abide by the terms presented within this Notice. For any uses or disclosures that are not listed below (Including Psychotherapy Notes, Marketing, and Selling of PHI), the Practice will obtain a written authorization from you for that use or disclosure, which you will have the right to revoke at any time, as explained in more detail below. The Practice reserves the right to change the Practice's privacy practices and this Notice.
HOW THE PRACTICE MAY USE AND DISCLOSE YOUR PHI
The following is an accounting of the ways that the Practice is permitted, by law, to use and disclose your PHI.
Uses and disclosures of PHI for Treatment: We will use the PHI that we receive from you to fill your prescription and coordinate or manage your health care.
Uses and disclosures of PHI for Payment: The Practice will disclose your PHI to obtain payment or reimbursement from insurers for your health care services.
Uses and disclosures of PHI for Health Care Operations: The Practice may use the minimum necessary amount of your PHI to conduct quality assessments, improve activities, and evaluate the Practice workforce.
The following is an accounting of additional ways in which the Practice is permitted or required to use or disclose PHI about you without your written authorization.
Uses and disclosures as required by law: The Practice is required to use or disclose PHI about you as required and as limited by law.
Uses and disclosure for Public Health Activities: The Practice may use or disclose PHI about you to a public health authority that is authorized by law to collect for the purpose of preventing or controlling disease, injury, or disability. This includes the FDA so that it may monitor any adverse effects of drugs, foods, nutritional supplements, and other products as required by law.
Uses and disclosure about victims of abuse, neglect, or domestic violence: The Practice may use or disclose PHI about you to a government authority if it is reasonably believed you are a victim of abuse, neglect, or domestic violence.
Uses and disclosures for health oversight activities: The Practice may use or disclose PHI about you to a health oversight agency for oversight activities which may include audits, investigations, inspections as necessary for licensure, compliance with civil laws, or other activities the health oversight agency is authorized by law to conduct.
Disclosures to Individuals Involved in your care: The Practice may disclose PHI about you to individuals involved in your care.
Disclosures for judicial and administrative proceedings: The Practice may disclose PHI about you in the course of any judicial or administrative proceedings, provided that proper documentation is presented to the Practice.
Disclosures for law enforcement purposes: The Practice may disclose PHI about you to law enforcement officials for authorized purposes as required by law or in response to a court order or subpoena.
Uses and disclosures about the deceased: The Practice may disclose PHI about a deceased, or prior to, and in reasonable anticipation of an individual's death, to coroners, medical examiners, and funeral directors.
Uses and disclosures for cadaveric organ, eye, or tissue donation purposes: The Practice may use and disclose PHI for the purpose of procurement, banking, or transplantation of cadaveric organs, eyes, or tissues for donation purposes.
Uses and disclosures for research purposes: The Practice may use and disclose PHI about you for research purposes with a valid waiver of authorization approved by an institutional review board or a privacy board. Otherwise, the Practice will request a signed authorization by the individual for all other research purposes.
Uses and disclosures to avert a serious threat to health or safety: The Practice may use or disclose PHI about you, if it is believed in good faith, and is consistent with any applicable law and standards of ethical conduct, to avert a serious threat to health or safety.
Uses and disclosures for specialized government functions: The Practice may use or disclose PHI about you for specialized government functions including; military and veteran's activities, national security and intelligence, protective services, department of state functions, and correctional institutions and law enforcement custodial situations.
Disclosure for workers' compensation: The Practice may disclose PHI about you as authorized by and to the extent necessary to comply with workers' compensation laws or programs established by law.
Disclosures for disaster relief purposes: The Practice may disclose PHI about you as authorized by law to a public or private entity to assist in disaster relief efforts and for family and personal representative notification.
Disclosures to business associates: The Practice may disclose PHI about you to the Practice's business associates for services that they may provide to or for the Practice to assist the Practice to provide quality health care. To ensure the privacy of your PHI, we require all business associates to apply appropriate safeguards to any PHI they receive or create.
OTHER USES AND DISCLOSURES
The Practice may contact you for the following purposes:
Information about treatment alternatives: The Practice may contact you to notify you of alternative treatments and/or products.
Health-related benefits or services: The Practice may use your PHI to notify you of benefits and services the Practice provides.
Fundraising: If the Practice participates in a fundraising activity, the Practice may use demographic PHI to send you a fundraising packet, or the Practice may disclose demographic PHI about you to its business associate or an institutionally related foundation to send you a fundraising packet. No further disclosure will be allowed by the business associates or an institutionally related foundation without your written authorization. You will be provided with an opportunity to opt out of all future fundraising activities.
FOR ALL OTHER USES AND DISCLOSURES
The Practice will obtain a written authorization from you for all other uses and disclosures of PHI, and the Practice will only use or disclose pursuant to such an authorization. In addition, you may revoke such an authorization in writing at any time. To revoke a previously authorized use or disclosure, please contact Charles Andrew Pottenger to obtain a Request for Restriction of Uses and Disclosures.
YOUR HEALTH INFORMATION RIGHTS
The following is a list of your rights with respect to your PHI. Please contact Charles Andrew Pottenger for more information about below.
Request restrictions on certain uses and disclosures of your PHI: You have the right to request additional restrictions of the Practice's uses and disclosures of your PHI. The Practice is not required to accommodate a request, except that the Practice is required to agree to a request to restrict disclosures to health insurance plans related to products and services you pay out-of-pocket for.
The right to have your PHI communicated to you by alternate means or locations: You have the right to request that the Practice communicate confidentially with you using an address or phone number other than your residence. However, state and federal laws require the Practice to have an accurate address and home phone number in case of emergencies. The Practice will consider all reasonable requests.
The right to inspect and/or obtain a copy of your PHI: You have the right to request access and/or obtain a copy (Paper or Electronic) of your PHI that is contained in the Practice for the duration the Practice maintains PHI about you. There may be a reasonable cost-based charge for photocopying documents. You will be notified in advance of incurring such charges if any.
The right to amend your PHI: You have the right to request an amendment of the PHI the Practice maintains about you if you feel that the PHI the Practice has maintained about you is incorrect or otherwise incomplete. Under certain circumstances, we may deny your request for amendment. If we do deny the request, you will have the right to have the denial reviewed by someone we designate who was not involved in the initial review. You may also ask the Secretary, United States Department of Health and Human Services (HHS), or their appropriate designee, to review such a denial.
The right to receive an accounting of disclosures of your PHI: You have the right to receive an accounting of certain disclosures of your PHI made by the Practice.
The right to receive additional copies of the Practice’s Notice of Privacy Practices: You have the right to receive additional paper copies of this Notice, upon request, even if you initially agreed to receive the Notice electronically Notification of Breaches: You will be notified of any breaches that have compromised the privacy of your PHI.
REVISIONS TO THE NOTICE OF PRIVACY PRACTICES
The Practice reserves the right to change and/or revise this Notice and make the new revised version applicable to all PHI received prior to its effective date. The Practice will also post the revised version of the Notice in the Practice.
COMPLAINTS
If you believe your privacy rights have been violated, you may file a complaint with the Practice and/or to the Secretary of HHS, or their designee. If you wish to file a complaint with the Practice, please contact Charles Andrew Pottenger.
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
The Practice will not take any adverse action against you as a result of your filing of a complaint.
CONTACT INFORMATION
If you have any questions on the Practice’s privacy practices or for clarification on anything contained within the Notice, please contact:
Hells Canyon Pharmacy
Charles Andrew Pottenger
523 Thain Rd
Lewiston, ID 83501
(208) 743-5515 -
COOKIES
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.
SECURITY
All security on our Website is treated seriously. Where applicable, we undertake security steps, including the use of SSL technology, on our back-end systems that store customer account information and protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered, or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at admin@hellscanyonpharmacy.com
Discrimination is Against the Law
Hells Canyon Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Hells Canyon Pharmacy does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Hells Canyon Pharmacy:
• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
○ Qualified sign language interpreters
○ Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
○ Qualified interpreters
○ Information written in other languages
If you need these services, contact Charles Pottenger
If you believe that Hells Canyon Pharmacy has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Charles Pottenger, Owner, 523 Thain Road, Lewiston, ID 83501, (208) 743-5515 phone, (208) 743-0333 fax, admin@hellscanyonpharmacy.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Charles Pottenger is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.Discrimination is Against the Law
Hells Canyon Pharmacy cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. Hells Canyon Pharmacy no excluye a las personas ni las trata de forma diferente debido a su origen étnico, color, nacionalidad, edad, discapacidad o sexo.
Hells Canyon Pharmacy:
• Proporciona asistencia y servicios gratuitos a las personas con discapacidades para que se comuniquen de manera eficaz con nosotros, como los siguientes:
○ Intérpretes de lenguaje de señas capacitados.
○ Información escrita en otros formatos (letra grande, audio, formatos electrónicos accesibles, otros formatos).
• Proporciona servicios lingüísticos gratuitos a personas cuya lengua materna no es el inglés, como los siguientes:
○ Intérpretes capacitados.
○ Información escrita en otros idiomas.
Si necesita recibir estos servicios, comuníquese con Charles Pottenger.
Si considera que Hells Canyon Pharmacy no le proporcionó estos servicios o lo discriminó de otra manera por motivos de origen étnico, color, nacionalidad, edad, discapacidad o sexo, puede presentar un reclamo a la siguiente persona: Charles Pottenger, Owner, 523 Thain Road, Lewiston, ID 83501, (208) 743-5515 phone, (208) 743-0333 fax, admin@hellscanyonpharmacy.com. Puede presentar el reclamo en persona o por correo postal, fax o correo electrónico. Si necesita ayuda para hacerlo, Charles Potenger está a su disposición para brindársela.
También puede presentar un reclamo de derechos civiles ante la Office for Civil Rights (Oficina de Derechos Civiles) del Department of Health and Human Services (Departamento de Salud y Servicios Humanos) de EE. UU. de manera electrónica a través de Office for Civil Rights Complaint Portal, disponible en https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, o bien, por correo postal a la siguiente dirección o por teléfono a los números que figuran a continuación:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)Puede obtener los formularios de reclamo en el sitio web http://www.hhs.gov/ocr/office/file/index.html.
Español (Spanish)
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-696-6775.
El Department of Health and Human Services (HHS, Departamento de Salud y Servicios Humanos) de EE. UU. cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. HHS no excluye a las personas ni las trata de forma diferente debido a su origen étnico, color, nacionalidad, edad, discapacidad o sexo.
El HHS:
Proporciona asistencia y servicios gratuitos a las personas con discapacidades para que se comuniquen de manera eficaz con nosotros, como los siguientes:
Intérpretes de lenguaje de señas capacitados.
Información escrita en otros formatos (letra grande, audio, formatos electrónicos accesibles, otros formatos).
Proporciona servicios lingüísticos gratuitos a personas cuya lengua materna no es el inglés, como los siguientes:
Intérpretes capacitados.
Información escrita en otros idiomas.
Si necesita recibir estos servicios, comuníquese con HHS al 1-877-696-6775.
Si considera que el HHS no le proporcionó estos servicios o lo discriminó de otra manera por motivos de origen étnico, color, nacionalidad, edad, discapacidad o sexo, puede presentar un reclamo a la Office for Civil Rights (Oficina de Derechos Civiles) del Department of Health and Human Services de EE. UU. de manera electrónica a través del portal Office for Civil Rights Complaint Portal, disponible en https://ocrportal.hhs.gov/ocr/cp/complaint_frontpage.jsf , o bien, por correo postal a la siguiente dirección o por teléfono a los números que figuran a continuación:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD) -
We accept PayPal.
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If you are here looking for our Returns and Exchange policies, you likely ordered a product from us, and we want to thank you for your recent purchase!
Cancellations
You may cancel your order at any time prior to shipment, in-store pick-up, or delivery. Please call us at (208) 743-5515 to cancel your order.
Returns
Our refund policy is All Sales Final. Unfortunately, we cannot offer you a refund or exchange on completed purchases. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. We are unable to offer Refunds and Exchanges on nutraceuticals, supplements, over-the-counter medications, and prescription medications due to Idaho state laws. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refunds (if applicable)
We offer limited Refunds and Exchanges on gift purchases that have left our store. Open, used, or damaged products are unable to be returned. Manufacturer defective products can be returned in-store only. Contact us regarding your purchase at (208) 743-5515 and we will be happy to discuss your return.
If your refund or exchange is approved, we only offer in-store services for these transactions. Please bring your product and receipt or proof of purchase with you for these items:
Hells Canyon Pharmacy
523 Thain Road
Lewiston, ID 83501Your refund will be processed upon receipt of product and approval, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days dependent on your financial institution. Please do not send your purchase back to the manufacturer.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please call the pharmacy directly at (208) 743-5515 to speak with our staff to arrange for an exchange. All exchanges must be processed in-store. Shipping is not available.
Shipping
We offer a single standard shipping, with rates calculated upon checkout. Our products are shipped within 2-3 Days using the following carriers: USPS, FedEx, UPS. Shipping costs are non-refundable.
For expedited needs please consider using our curbside or in-store pickup.
• There is no charge for in-store or curbside pickup.
• Local Delivery to Lewiston, ID and Clarkston, WA is available for $4.00
Please select your shipping during checkout. If you have any questions or need to change your shipping on a completed order please contact us at (208) 743-5515.
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We offer standard shipping, with rates calculated upon checkout. Our products are shipped within 2-3 Days using the following carriers: USPS, FedEx, UPS. Shipping costs are non-refundable.
For expedited needs please consider using our curbside or in-store pickup.
• There is no charge for in-store or curbside pickup.
• Local Delivery to Lewiston, ID, and Clarkston, WA is available for $4.00
Please select your shipping during checkout. If you have any questions or need to change your shipping on a completed order please contact us at (208) 743-5515.